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Servicing Digital Resources

Servicing Digital is our borrower account portal that borrowers will log into in order to make a loan payment, view loan balance, get account/mortgage loan information and more.

Announcing Servicing Digital – Our New Borrower Account Portal!

Member First Mortgage, LLC (MFM) is excited to announce, “Servicing Digital”, a new online access portal. Beginning May 18th, 2022. Servicing Digital will provide you with fast, simple and seamless access to your mortgage loan information.

You can register with Servicing Digital by clicking on My Loan Account.

Servicing Digital is our member account portal that borrowers will log into in order to make a loan payment, view loan balance, get account/mortgage loan information and more. If you are having trouble logging into your personal account, please see below for potential causes and resolutions.

How to Register Your Servicing Digital Account

Even if you have registered for our previous borrower portal, you will need to reregister for the new Servicing Digital portal. To help guide you on the registration process, we’ve included step-by-step instructions below.

To get started, click this link to Register Your Account or hover over “Login” and click on “My Loan Account“. Then click on Register Your Account.

  1. Find Your Account
    Input your last name, full social security number and your property ZIP code. Click Next.
  2. Verify Your Account
    Enter your contact phone number, and email address. Click Next.
    A temporary identification code will be sent to you via email, voice or text message. Once you receive this 6-digit number, please enter the code to verify your account. Click Next.
    Once verified, you will see a popup saying “Verification Completed Successfully”.
  3. Create your profile
    Enter a user name and password.
    ** Please click on the User Terms and Privacy Policy to review, then click agree.
    Once completed, click Next.

Now that you are registered for your new portal, you can access your mortgage loan information anytime
and anywhere!

Once you have successfully logged into the portal, you may choose to verify your identification code via text/voice. A message will appear on the top right corner of the Homepage, “1/1 Please verify your email address”. Once you click on this, a box will appear. Please verify your email address, and press continue through the prompts to verify.


ACCOUNT MANAGEMENT

To view your account, from the top menu click on Dashboard and Account Management. If you have multiple loan accounts, use the dropdown to select from multiple property addresses.

Manage your alerts and notifications from MFM by clicking Account Management.

You can view any documents from MFM and adjust your delivery preferences by clicking on Document Center.

**Any statements or documents sent prior to 5/1/22 will be available in your Document Center. If you need a previous statement or document sent before this date, please reach out to servicing@memberfirstmortgage.com or call us during business hours at 866-636-1052.


PAYMENT: To make a one-time payment or setup a recurring payment, please click on Payment Information

  • Make two monthly mortgage payments at once
  • Add principal and/or escrow to the payment
  • Save multiple payment methods
  • Request a payoff quote
  • Borrowers will have availability to make principal and escrow only payments
  • Enroll or cancel your Auto Pay by a click of a button.
  • View currently scheduled payments
  • Review your payment history

MY HOME: Principal Payment Calculators

  • Monthly additional principal
  • Principal lump sum payment

You will now be able to calculate within Servicing Digital on how much you can add to your monthly payment to pay off your loan sooner, either through adding to your monthly payment or paying a lump sum.

MY LOAN: Your loan balance, history, loan information, and escrow information

  • Your current loan balance, current interest rate, amount paid year to date, your loan type and who your investor is
  • How your most recent payment was applied
  • Full payment history going back to 2015
  • Update your personal contact information, mailing addresses, including seasonal or international mailing address, phone numbers and email address
  • Escrow Payee and payment details, including who MFM is paying, how much and when we are due to pay this

If you have any questions, please contact Member First Mortgage at 866-636-1052 during normal business hours 8:30 am to 6:30 pm EST, Monday through Friday.

Frequently Asked Questions

Click on “My Loan Account” to get started.

  1. Find Your Account
    Input your last name, full social security number and your property ZIP code. Click Next.
  2. Verify Your Account
    Enter your contact phone number, and email address. Click Next.
    A temporary identification code will be sent to you via email, voice or text message. Once you receive this 6-digit number, please enter the code to verify your account. Click Next.
    Once verified, you will see a popup saying “Verification Completed Successfully”.
  3. Create your profile
    Enter a user name and password.
    ** Please click on the User Terms and Privacy Policy to review, then click agree. Once completed, click Next.

Now that you are registered for your new portal, you can access your mortgage loan information anytime and anywhere!

Most loan numbers will remain the same. Although, if the loan number is not already 10 digits, leading zeros will be added to the beginning of the loan number.

  • For example, 10288888, going forward will be 0010288888.

Previous statements will not be available in Servicing Digital. April’s statement will be the last statement available via eStatus. May’s statement will be available on Servicing Digital. If you need a copy of previous statements, 1098 statements or letters, please send requests to servicing@memberfirstmortgage.com

The last day for you to access your account through eStatus will be May 17, 2022.

  • Any payments scheduled to be posted after May 17, 2022, will be transferred into the new servicing system for processing.

All current recurring ACH will be transferred to Servicing Digital. Existing ACH setup will carry over from the previous system. There will be no action required by you.

No, you will not. Existing ACH setup will carry over from the previous system.

You can schedule a one-time payment for May 17, 2022; any payments scheduled after that date are transferred into Servicing Digital.

Payoff statements can be requested at any time by reaching out to our Payoff Department at 866-636-1052 or by emailing payoff@memberfirstmortgage.com.

Still have questions?

If you have any questions, contact Member First Mortgage, LLC by email at servicing@memberfirstmortgage.com, by phone at 866-636-1052 during normal business hours 8:30 am to 6:30 pm EST, Monday through Friday, or by filling out this form.

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