If you are having difficulty accessing your account online or if you have forgotten your password, please contact our member service team at (866) 636.1052. We are available by phone from 9:00am – 6:30pm (EST), Monday-Friday. You may also reach us by email at servicing@memberfirstmortgage.com

Let’s work together! We will answer all of your mortgage related questions to help set you on the path to homeownership. Use any of the phone numbers or email addresses below to start the conversation today.

Toll Free: (866) 898.1818
Local: (616) 538.1818
Email: info@memberfirstmortgage.com

PLEASE SEND MORTGAGE PAYMENTS TO:

Member First Mortgage, LLC
Dept. # 771502
Detroit, MI 48277

PLEASE MAIL CORRESPONDENCE AND PAYOFF TO:

Member First Mortgage, LLC
616 44th Street SE
Grand Rapids, MI 49548

Loan Servicing Contact Information

GENERAL LOAN ADMINISTRATION ASSISTANCE

Toll Free: (866) 636.1052
Email: servicing@memberfirstmortgage.com

PAYOFF / MORTGAGE DISCHARGE ASSISTANCE

Fax: (616) 588.9759
Email: payoff@memberfirstmortgage.com
Note: Please mail mortgage payoff to
616 44th Street SE
Grand Rapids, MI 49548

ESCROW AND TAX ASSISTANCE

Toll Free: (866) 636.1052
Fax: (616) 588.9760
Email: escrow@memberfirstmortgage.com

INSURANCE ASSISTANCE

Call Center: (800) 653.8812
Fax: (317) 229.6549
24 Hour Self Service Portal: MyInsuranceInfo.com
To manually provide evidence of insurance, email documents to: escrow@memberfirstmortgage.com

DELINQUENCY OR HARDSHIP ASSISTANCE

Toll Free: (866) 636.1053
Fax: (616) 588.9801
Email: early_intervention@memberfirstmortgage.com